How fast do we respond to a contact form?
Typically within 24 hours on business days. Urgent requests get priority.
Do you prefer service contracts (retainer)?
Yes, for long‑term work we prefer service contracts (retainer) with a monthly capacity and clear SLAs. For smaller pilots we can do fixed‑price; one‑offs are T&M.
What domains do we cover?
Cloud & infrastructure (GCP/Azure/VMware), automation & platforms (Terraform, Kubernetes, CI/CD), data & AI/ML (BigQuery, Vertex AI), security & compliance, FinOps, and 24/7 operational support. See
Services.
What does the initial consultation look like?
A brief 30‑minute online call to understand goals and constraints, followed by next steps and effort estimate. Book via
Calendly.
Where do we operate and in which language?
Remote or on‑site delivery primarily in CZ/SK and the EU, and outside the EU when needed. We work in English and Czech.
Is there a minimum engagement?
For retainers typically 2–5 days per month. One‑off consulting can start from 4 hours.
What about notice period and capacity scaling?
Notice period is usually 30 days. Capacity can be scaled up/down with ~2 weeks’ notice depending on project needs.
How do onboarding and access management work?
Time‑boxed access, least‑privilege roles, audit logs, secure secret sharing and environment separation.
Billing and payment terms?
Monthly in arrears (retainer/T&M) or by milestones (fixed‑price). Typical NET 14; POs and e‑invoicing supported.
NDA and IP ownership?
We sign NDAs. Source code, documentation and delivery artifacts are owned by the client unless agreed otherwise.
Which collaboration tools do you use?
GitHub/GitLab, Jira/YouTrack, Slack/Teams, Confluence/Notion; we adapt to your standards.
How soon can we start?
Typically within 1–2 weeks of the initial call. Faster starts possible depending on capacity.
Do you support desktops and mobile phones?
Yes. We offer an optional Devices · Extra add‑on: repair and reinstall (Windows/macOS), mobile support (iOS/Android), backup/restore and profile migration, antivirus/hardening and recommendations (MDM/BYOD). Available under a retainer or one‑off.
Pricing models and billing?
We offer T&M, fixed‑price for smaller pilots and retainers for long‑term engagements. Contact us for a tailored proposal.
Do you provide 24/7 support and SLAs?
Yes. We define SLAs, escalation paths and on‑call. Our helpdesk includes clear reporting on availability and response times.
How do you handle access and security?
We apply least privilege, temporary credentials, audit logs and environment separation. We sign NDAs and follow your standards.