FAQ – concise answers to common questions

How fast do you respond?

Within 24 hours on business days. Urgent requests receive priority handling.

What does the initial consultation look like?

A focused 30-minute online call to understand goals, constraints and stakeholders. We agree on next steps and effort. Book via Calendly.

Which domains do you cover most often?

Cloud & infrastructure (GCP/Azure/VMware), automation & platforms (Terraform, Kubernetes, CI/CD), data & AI/ML (BigQuery, Vertex AI), security & compliance, FinOps and 24/7 operations. Full list on the Services page.

Where do you operate and which languages do you support?

Remote or on-site delivery mainly across CZ/SK and the EU, with worldwide engagements when needed. We work in English and Czech.

What engagement models do you offer?

Our default is a long-term retainer with committed capacity and SLAs. For pilots we prepare fixed-price packages; one-off consulting is billed time-and-materials.

Is there a minimum scope and how do you scale capacity?

Retainers usually start at 2–5 days per month. One-off advisory can start from 4 hours. We can scale capacity with roughly two weeks’ notice; the notice period is typically 30 days.

How do you handle access and security?

We apply least privilege, time-boxed credentials and audit logs. Secrets are shared through secure channels and an NDA is always in place.

Do you provide 24/7 support and a helpdesk?

Yes. We define reaction times, escalation paths, on-call rotations and transparent availability reporting. Helpdesk runs with clear SLAs.

When can we start?

Typically within 1–2 weeks after the initial call. Earlier starts are possible depending on capacity.

How do you invoice and what are the payment terms?

Retainers and T&M engagements are invoiced monthly in arrears; fixed-price work follows milestones. Standard payment term is NET 14 with PO and e-invoicing support.

How do you handle NDA and IP ownership?

An NDA is standard. Source code, documentation and delivery artefacts belong to the client unless agreed otherwise.

Which collaboration tools do you use?

GitHub/GitLab, Jira/YouTrack, Slack/Teams, Confluence/Notion – we adapt to your tooling and compliance requirements.

Do you also support end-user devices?

Yes. The optional Devices · Extra service covers Windows/macOS rebuilds, iOS/Android support, backups and restores, security hardening/AV plus MDM/BYOD guidance. Available within a retainer or as a one-off.

What will I find in the Finance section?

An interactive CFTC/COT overview (Speculative Net, weekly changes, % vs Open Interest) across instruments. Visit the Finance page.

Where do the data come from and how often do you refresh them?

They come from public CFTC Commitment of Traders reports. Updates are weekly (published on Fridays) and we automate ingestion via scheduled scripts.

Is any of this investment advice?

No. The information is provided for educational purposes and does not constitute investment advice.

What do you store from the contact form?

Name, email, optional phone number and the message. We use it solely to get back to you. Details are in our Privacy Policy.

How does the AI chatbot work and what is sent?

Your prompt and a short conversation context are sent to Google Generative AI (Gemini) to generate an answer. We do not profile users or reuse the content elsewhere.

Do you use cookies and analytics?

We run GA4 in a consent-aware mode. Essential cookies keep the site working; measurement cookies are loaded only after consent.

What about data residency and hosting regions?

We respect your residency requirements and prefer EU regions by default. If a project needs another region, we adapt accordingly.