24/7 operations with zero downtime and MTTR under 30 minutes.
We take over L2/L3 on-call, incident response, observability and reporting. Zero-downtime releases, predefined SLAs and runbooks for every scenario.
On-call · observability · runbooks · post-mortems · compliance
What clients get
From onboarding sprint to full operations handover. TietoEvry and others confirm zero downtime and measurable SLAs.
Data-driven incident response
We set up observability, on-call rotations, runbooks and post-mortem rituals. Everything ties to clear metrics (SLA, SLO, MTTR).
- Onboarding sprint & runbook factory
- Observability (metrics, logs, tracing)
- Incident command, post-mortems, reporting
Engagement scope
- 24/7 on-call L2/L3 + incident command
- Monitoring & observability (Prometheus, Grafana, Dynatrace)
- Runbooks, escalation matrix, release playbooks
- Post-mortems, RCA and follow-up governance
- Executive reporting (SLA, SLO, cost insights)
- Security & compliance requirements (ISO, SOC2)
Case: TietoEvry – Zero-downtime 24/7 operations
We took over global on-call for a fintech platform handling thousands of tickets monthly. We delivered runbooks, automated escalations and executive reporting.
- Onboarded critical services within 4 weeks
- Runbooks covering top 20 incident scenarios
- Monthly SLA/SLO reporting with executive review
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Week 0–2
Discovery & audit
Runbook assessment, gap analysis, SLA/SLO definition and escalation matrix.
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Week 3–4
Operational readiness
On-call rotations, observability, stakeholder comms, incident simulations.
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Week 5+
Run & continuity
24/7 operations, monthly reporting, post-mortems, cost & SLA optimisation.
What the handover journey looks like
Every phase delivers concrete outputs for executives, product teams and operations.
Runbook audit & readiness
Mapping services, priorities, SLAs, risks and designing the transition plan.
Observability & on-call
Monitoring stack, alerting, escalations, stakeholder comms and enablement.
Incident response
24/7 on-call, incident command, stakeholder comms and post-mortems.
Optimisation & reporting
Regular reviews, cost governance, runbook automation and security audits.
FAQ – 24/7 operations
Questions CTOs and operations leaders ask before handing over critical workloads.
How do you handle the 24/7 transition?
We start with a discovery sprint, document services and runbooks, then run shadow support before going live with full operations.
How is stakeholder communication managed?
Each incident follows a communication template, status page updates and recurring executive reports. Monthly reviews keep leaders aligned.
Do you cover regulated industries?
Yes. We meet financial-sector requirements (audit trail, change management, security policies) and support compliance documentation.
Need certainty around 24/7 operations?
Book 30 minutes. We review your SLAs, runbooks and outline how to hand over operations without risk.